Refund policy

7 By Imran – Return, Exchange & Refund Policy

Effective Date: 1 January 2026

At 7 By Imran, every article is carefully inspected before dispatch. Please review the following policy before placing your order.

1. Returns and Refunds

Return or refund requests will only be accepted if an article is received:

  • Damaged

  • Defective

  • Incorrect

Returns and refunds are not available for a change of mind, colour preference, or sizing issue. However, eligible ready-to-wear articles may be exchanged for another available size under the conditions below.

2. Size Exchanges

A ready-to-wear article may be exchanged if the customer’s selected size does not fit properly.

Size exchanges are subject to the following conditions:

  • The requested replacement size must be listed on our website.

  • The requested size must be available in stock.

  • We cannot exchange an article for a size that we do not produce or offer on our website.

  • The article must only have been tried on to check the fit.

  • The article must be unworn, unwashed, unaltered, and unused.

  • All original tags and packaging must remain intact.

  • Size exchanges do not qualify for a refund.

For example:

  • If a customer orders a Medium and it is tight, it may be exchanged for a Large, subject to availability.

  • If a customer orders a Small and it is loose, it cannot be exchanged for an Extra Small if Extra Small is not produced or listed on our website.

Customers are strongly advised to review the size chart carefully before placing an order.

3. Size-Exchange Delivery Charges

For domestic size exchanges within Pakistan, the customer must pay delivery charges for all three shipping movements:

  1. Original order delivery

  2. Returning the article to 7 By Imran

  3. Delivery of the replacement article

The current delivery charge is PKR 200 per shipping movement, making the total size-exchange delivery cost PKR 600.

These charges must be paid by the customer before the replacement article is dispatched.

International exchange charges will depend on the courier, destination, customs, and applicable shipping costs.

4. Custom-Made and Stitched Articles

Custom-made or stitched articles cannot be returned or exchanged because of a change of mind or fitting preference.

A claim will only be accepted if:

  • The article is damaged or defective upon delivery

  • The wrong article was delivered

  • The completed article does not match the measurements or customization details confirmed with 7 By Imran

5. Mandatory Parcel-Opening Video

A complete and uninterrupted parcel-opening video is mandatory for damaged, defective, or incorrect-article claims.

The video must:

  • Begin before the parcel is opened

  • Clearly show the sealed parcel and shipping label

  • Show the complete unboxing process without any cuts

  • Clearly display the damaged, defective, or incorrect article

Claims submitted without a complete parcel-opening video will not be accepted.

6. Submitting a Claim or Exchange Request

To submit a return, refund, or exchange request, email customercare@7byimran.com and provide:

  • Your order number

  • A clear description of the issue

  • Photographs of the article

  • A complete parcel-opening video for damaged, defective, or incorrect-item claims

  • The replacement size required for a size exchange

Please do not send an article back without approval from our customer care team.

7. Condition of Returned Articles

All approved articles must be returned in their original condition with all tags, packaging, and accessories intact.

Articles that have been worn, washed, altered, used, damaged after delivery, or returned without their original tags will not be accepted.

8. Refund Processing

Once a return has been approved, the refund process may take 3–7 working days.

Where possible, the refund will be issued through the original payment method.

For approved refunds, delivery charges for both shipping directions will be deducted from the refundable amount:

  • Original delivery charges

  • Return shipping charges

Shipping charges are non-refundable.

9. Contact Information

7 By Imran
Address: Plot 11-H, PECHS, Block 6, Karachi, Pakistan
Email: customercare@7byimran.com
Website: https://www.7byimran.com