Refund policy

Effective Date: 01-01-2026

Welcome to 7 by Imran! By using our website https://www.7byimran.com, you agree to the following Terms & Conditions. Please read carefully before making a purchase or using our services.

1. Services

1.1 We sell ready-to-wear clothes and offer a stitching/customization service.
1.2 Our services are available both locally (Pakistan) and internationally. Delivery timelines vary depending on the location.

2. Refunds & Exchanges

Refunds

For normal refunds (non-defective items) in Pakistan, the refund will be processed within 7–14 business days after we receive and inspect the returned item.
For international orders, refunds may take 3–6 weeks due to shipping and customs procedures.
Refunds will be credited to the original payment method.

Exchanges

Exchanges for items in Pakistan are usually completed within 7–14 business days, depending on stock availability.
For custom-made or stitched items, exchanges may take up to 21 days.
International exchanges may take 3–6 weeks due to shipping and customs.

Return Shipping

Customers are responsible for the shipping costs of normal returns.
For defective or incorrect items sent by us, we cover the return shipping cost.

Return Conditions

Items must be unused, unwashed, and in original condition with tags intact.
Customized/stitching orders can only be returned/exchanged if there is a defect or mistake on our part.

3. Limitation of Liability

7.1 We are not liable for delays, damages, or losses arising from shipping or third-party services.
7.2 Our liability is limited to the purchase value of the product or service.