Terms of service

Terms & Conditions

Effective Date: 01-01-2026

Welcome to 7 by Imran! By using our website, https://www.7byimran.com, you agree to the following Terms & Conditions. Please read them carefully before making a purchase or using our services.

1. Services

1.1 We sell ready-to-wear clothes and offer stitching and customization services.

1.2 Our services are available both locally in Pakistan and internationally. Delivery timelines may vary depending on the customer’s location.

2. Orders and Payment

2.1 By placing an order, you agree to provide accurate and complete information.

2.2 Payments can be made through the available online payment methods, supporting both local and international transactions.

2.3 Prices may be displayed in PKR for local customers or an applicable international currency. Prices are subject to change without prior notice.

3. Shipping & Delivery

3.1 Delivery timelines are estimates and may vary due to courier delays, customs procedures, product availability, or other unforeseen circumstances.

3.2 International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer.

3.3 For stitching or customization orders, the estimated processing and delivery period begins after the final measurements and design details have been confirmed.

4. Returns, Refunds & Exchanges

4.1 Returns and Refunds

Return or refund requests will only be accepted if an article is received:

Damaged
Defective
Incorrect

Returns and refunds are not available for:

A change of mind
Colour preference
Sizing or fitting issues
Articles that have been worn, washed, used, or altered
Articles with removed tags
Customized or stitched articles, except where there is a verified defect or mistake on our part

Sizing issues may qualify for a size exchange under the conditions stated below.

4.2 Mandatory Parcel-Opening Video

A complete and uninterrupted parcel-opening video is mandatory for all claims involving a damaged, defective, or incorrect article.

The video must:

Begin before the parcel is opened
Clearly show the sealed parcel and shipping label
Show the complete parcel-opening process without any cuts or pauses
Clearly display the damaged, defective, or incorrect article

Claims submitted without a complete parcel-opening video will not be accepted.

4.3 Size Exchanges

A ready-to-wear article may be exchanged if the selected size does not fit properly.

A size exchange will only be accepted if:

The requested replacement size is listed on our website.
The requested size is available in stock.
The article has only been tried on to check the fitting.
The article is unworn, unwashed, unused, and unaltered.
All original tags and packaging remain intact.

We cannot exchange an article for a size that we do not manufacture or offer on our website.

For example:

If a customer orders a Medium and it is tight, it may be exchanged for a Large, subject to availability.
If a customer orders a Small and it is loose, it cannot be exchanged for an Extra Small if Extra Small is not manufactured or listed on our website.

Size exchanges do not qualify for cash refunds. Customers are advised to review the size chart carefully before placing an order.

4.4 Size-Exchange Delivery Charges

For size exchanges within Pakistan, the customer is responsible for the delivery charges for all three shipping movements:

Delivery of the original order to the customer
Return of the original article to 7 by Imran
Delivery of the replacement article to the customer

The current standard domestic delivery charge is PKR 200 per shipping movement. Therefore, the total delivery cost associated with a size exchange is PKR 600.

The applicable exchange delivery charges must be paid before the replacement article is dispatched.

4.5 Custom-Made and Stitched Articles

Customized or stitched articles cannot be returned or exchanged due to a change of mind, size preference, or fitting preference.

A return or exchange request will only be considered if:

The article is received damaged or defective.
An incorrect article is delivered.
The completed article does not match the measurements or customization details confirmed with 7 by Imran.
There is another verified mistake on our part.

Approved exchanges for customized or stitched articles may take up to 21 business days.

4.6 Return Conditions

All approved articles must be returned in their original condition with all tags, packaging, and accessories intact.

Articles that have been worn, washed, used, altered, damaged after delivery, or returned without their original tags will not be accepted.

Opening the parcel and carefully trying on an article only to check the fitting will not disqualify it from a size exchange, provided all other exchange conditions are met.

4.7 Submitting a Claim or Exchange Request

To submit a return, refund, or exchange request, please email customercare@7byimran.com and provide:

Your order number
A clear description of the issue
Clear photographs of the article
A complete parcel-opening video for damaged, defective, or incorrect-article claims
The required replacement size for a size-exchange request

Please do not return an article without prior approval from our customer care team.

4.8 Refund Processing and Shipping Deductions

Once an approved returned article has been received and inspected, the refund will be processed within 3–7 working days.

Where possible, the refund will be credited to the original payment method.

The refund amount will be issued after deducting the applicable delivery charges for both shipping movements:

Original delivery charges
Return shipping charges

Delivery charges are non-refundable.

4.9 Exchange and International Timelines

Exchanges within Pakistan are generally completed within 7–14 business days, depending on stock availability.
Approved exchanges for customized or stitched articles may take up to 21 business days.
International returns or exchanges may take approximately 3–6 weeks due to shipping and customs procedures.
International customers are responsible for applicable courier charges, customs duties, import taxes, and other related costs.

5. User Responsibilities

5.1 You must provide accurate and complete information for orders, shipping, measurements, customization, and payments.

5.2 You agree not to misuse our website or services for illegal, fraudulent, or unauthorized purposes.

6. Intellectual Property

6.1 All content on this website, including images, product designs, graphics, logos, and text, is the property of 7 by Imran unless otherwise stated.

6.2 Copying, reproducing, distributing, or otherwise using our content without prior written permission is strictly prohibited.

7. Limitation of Liability

7.1 We are not responsible for delays, damages, or losses caused by couriers, customs authorities, payment providers, or other third-party services beyond our reasonable control.

7.2 Our total liability for an eligible claim is limited to the purchase value of the relevant product or service.